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Privacy Policy

X4-Asset Performance Platform

The platform is used to optimise maintenance processes. Devices installed/implemented in machines can be managed and visualised on the basis of hierarchical structures. For this purpose, different technical parameters (e.g., manufacturer, firmware, documentation, if applicable in the basis of web links to the manufacturer's website, locations, ...) are stored for the individual machines or devices. In conjunction with the recording of technical events/service tickets, maintenance and support services can thus be controlled.

Personal data is primarily processed to manage users and access rights in the platform. When recording and/or processing installations and devices as well as service tickets, personal data is stored in log data in order to record any changes in the platform. Regardless of this, users may enter unstructured personal data in free text when processing service tickets, provided this is necessary due to their own organisational instructions.

In the event of an objection by the person concerned, Lenze as platform operator has the right and the possibility to correct or delete corresponding personal data, if possible.

Within the scope of system operation, data is stored for the analysis of errors and improvement of the platform.

By requesting registration, you consent to the administration of your user data for the operation of the platform. The data processing will be carried out in accordance with Art. 6 (1) lit. a) and Art. 6 (1) lit. f) GDPR.

Data Security

Your data may be processed by a service provider within the scope of order processing. In this case we will structure the contractual relationship in accordance with the relevant requirements of Art. 6 in accordance with Art. 28, Art. 45 or Art. 46 GDPR. Both Lenze SE and the provider use technical and organizational security measures to protect your collected data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

Your Rights

You have the right to receive information about your personal data stored by us. In addition, you have the right to delete or block inadmissible data or correct incorrect data. You have a right of revocation for data that we have collected in the context of a consent. The revocation does not affect the lawfulness of data processing until revocation. For this purpose, you can send us an e-mail to

Further information on your rights and data protection that goes beyond the use of the Tools platform, please visit our website .

Last Update: 08/2022

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