Glossar

AI (Artificial Intelligence)

Technology that enables machines and software to simulate human intelligence, including problem-solving, learning, and prediction.

AI Assistant

Planned feature/module that supports users with intelligent, automated guidance and troubleshooting.

API (Application Programming Interface)

A set of rules and protocols that allow different software applications to communicate and exchange data.

AppExchange

Salesforce’s official marketplace where apps and solutions (like IoT Asset Management) can be installed.

Asset Auto-Registration

Automatic creation of Salesforce assets when IoT backend detects new devices online.

Asset Object (Extended Asset)

A Salesforce object representing machines and equipment, enhanced with IoT data, hierarchies, documentation, and maintenance information.

BOM (Bill of Materials)

A hierarchical list of components that make up an asset, mapped in Salesforce during asset registration.

BUG FIX

Correction of errors, glitches, or malfunctions that affected expected system behavior.

Cases

Salesforce Service Cloud feature for tracking and managing customer issues, service requests, and incidents.

CRM (Customer Relationship Management)

A system for managing interactions and data related to customers; Salesforce is the leading CRM platform.

Customer Portal (Experience Cloud)

A Salesforce portal giving customers access to assets, service requests, documents, and self-service tools.

Data Lake

Central time-series data hub for storing large IoT datasets to enable analytics, forecasting, and AI integration.

Digital Lifecycle File

A consolidated digital history for each asset, including operational data, maintenance logs, documents, and IoT connectivity.

Digital Twin

A virtual representation of a physical asset that mirrors real-time IoT data for monitoring and simulation.

Downtime Alerts

Notifications and reporting features that track asset unavailability and visualize downtime causes.

Empolis

A third-party knowledge management tool integrated for documentation and intelligent search.

ERP (Enterprise Resource Planning)

Software for managing core business processes like finance, supply chain, and production.

Excel

Spreadsheet tool often used as a source of machine or service data, which can be integrated into Salesforce.

Experience Cloud

Salesforce platform for building customer portals and community solutions.

Heroku

Cloud platform for building and integrating apps, often used for Salesforce-IoT middleware.

Improvement

Enhancement made to existing features, performance, design, or usability.

IoT (Internet of Things)

A network of physical devices with sensors, connectivity, and data exchange capabilities.

IoT Alerts

Notifications triggered by IoT events such as parameter deviations or alarms.

IoT Console

A centralized dashboard for monitoring IoT-connected assets and telemetry data.

IoT Middleware

Software that connects IoT platforms with Salesforce, harmonizing data and protocols (e.g., MuleSoft, Heroku, Azure IoT Hub).

IoT Proxy Layer

Middleware between Salesforce and external IoT systems, managing authentication, data flow, telemetry, and file storage securely.

KPI (Key Performance Indicator)

Metrics used to measure success, such as machine uptime or service costs.

Maintenance Calendar

A planning tool displaying scheduled maintenance tasks and overdue activities.

MES (Manufacturing Execution System)

Software that monitors and controls manufacturing processes on the shop floor.

Middleware

Software layer that connects Salesforce with external systems or data sources.

MuleSoft

An integration platform that connects applications, data, and devices through APIs.

NEW FEATURE

A newly developed functionality or capability introduced in a new release.

Org (Salesforce Org)

A Salesforce instance representing a specific company’s environment with its data and configurations.

Predictive Maintenance

Maintenance strategy that uses IoT data to forecast failures and schedule preventive actions.

Process Builder

Salesforce automation tool for designing workflows without code.

QR Code Access

Feature that lets users scan QR codes on physical machines to open the asset’s digital lifecycle or portal entry.

Release Notes

Documentation of new features, improvements, and bug fixes in each product version.

Reports

Salesforce reporting tools for analyzing data from IoT-enhanced assets.

Rules Engine

Component that applies logic and thresholds to telemetry data for anomaly detection and automated actions.

Salesforce Platform

A cloud-based CRM and development platform enabling apps, workflows, and integrations.

Service Cloud

Salesforce module specialized in customer support, service processes, and case management.

Spare Parts Management

Planned module for managing spare parts ordering and inventory within Salesforce.

TeamViewer

Third-party remote support tool for accessing and troubleshooting machines.

Telemetry

Data automatically collected from devices (status, operating values, events) and transferred to Salesforce.

Uptime

The amount of time an asset is operational and available, often tracked as a KPI.

Work Orders

Service tasks automatically generated in Salesforce, often based on IoT alerts.